The procedures set out here to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.nca.ie
Please note that certain items cannot be returned unless TRM Clothing Ltd is at fault.
These items are: any product that has been specially made or specially ordered, or underwear.
If you do receive a faulty item, please follow one of the procedures below (or for faulty Special Order items please follow the returns procedure set out in the Terms and Conditions of Use section).
Returning an item
Goods must be returned in their original condition, including packaging and tags where applicable, and within the cooling off period. Tony Roche Menswear accepts no responsibility for any item lost in transit while being returned to us. Using registered post will provide at least partial insurance against any loss or theft, and will allow tracking and tracing of your item in the event of non-delivery to us.
Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.nca.ie
To return an item please post to:
If the item is in its original condition as shipped, we will process the refund or exchange for you.
Returning a gift
Cash refunds for gifts can only be made to the payment card used to purchase the goods. If you buy a gift online, the recipient will not be able to get a refund if they want to return the item. If a recipient does want to return a gift, we will exchange it for a sales voucher to the value of the gift at the TRM Clothing Shop within the cooling off period.
Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.nca.ie.
Cooling off period
Except in relation to specially ordered product and specially made product, when you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 28 days.
This period starts the day the contract is agreed (i.e. you receive an email from us saying we have dispatched your order) and ends 28 days after the day following delivery of the goods.
Cancelling an order before dispatch
If you change your mind after placing an order, you can cancel it at any time before we dispatch it by emailing us. You will need to give as your name and address details, as well as your order number.
If you cancel part of an order, the postage and packaging charge is recalculated on the price of the items you keep. For example, if your order is for goods worth €70 and you then cancel an item worth €30, your order total will be below €50 and you will no longer qualify for free standard delivery.
If your item is faulty or does not match the specifications contained in your order, you should contact our Customer Services team at email@example.com.
Please place the item into its original presentation box with the original dispatch note and make sure that the parcel is sealed securely. If the item is in its original condition, we will refund you the value of the goods.